Description : CAR RENTAL REPRESENTATIVE. Company : Secondments Recruitment. Location : Isando, Gauteng
Job Advert Summary
Responsible for the effective management of the rental desk department.
- Ensuring the optimum service delivery practices according to contractual and client expectations
Ensuring vehicle services, maintenance, license disk renewals are up-to date, and that the vehicle is in a roadworthy state at all times
Minimum Requirements Minimum of 2 years’ experience in car rental industry- Customer service experience
- Knowledge of vehicles
- Ability to schedule repairs/ maintenance strategically
- Matric – or equivalent
- Valid driver’s license
- Computer literacy
- Deadline orientated
- Good communication skills and telephone etiquette
- Customer focused
- Work well under pressurized circumstances
- Work well with peers in the same group
- Diligent
- Team player
- Analytical approach
Ensuring vehicle services, maintenance, license disk renewals are up-to date, and that the vehicle is in a roadworthy state at all times • Vehicle tracking- liaising with tracking company, ensuring the safety of the vehicles and present reports to management. • Maintain departmental compliance with company policies and procedures. • Ensure departmental adherence to applicable laws and regulations. • Record keeping. • Negotiate with suppliers. • Resolve disputes. • Analyze the effectiveness of operations. • Implement and enforce policy changes. • Attend to customer queries. • Maintain customer relations.
